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Questions patients frequently ask about EXOGEN


EXOGEN Frequently Asked Questions

  1. Can I use EXOGEN treatment more than once per day?

    • Patients in clinical studies applied the device for one treatment period of 20 minutes each day. The safety and effectiveness of the EXOGEN device when used for more than one daily 20-minute treatment period has not been studied. Consult your doctor for specific usage.

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    2. bdrArndTable Can I use EXOGEN treatment more than once per day? Patients in clinical studies applied the device for one treatment period of 20 minutes each day. The safety and effectiveness of the EXOGEN device when used for more than one daily 20-minute treatment period has not been studied. Consult your doctor for specific usage. 308D896BFC314CF492DF168CFDF33A85 14551
  2. Can EXOGEN treatment be used on children?

    • EXOGEN is approved for use in patients that are skeletally mature and has not been studied in patients lacking skeletal maturity.  However your surgeon may deem it medically appropriate to use EXOGEN in pediatric patients.

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    3. bdrArndTable Can EXOGEN treatment be used on children? EXOGEN is approved for use in patients that are skeletally mature and has not been studied in patients lacking skeletal maturity.  However your surgeon may deem it medically appropriate to use EXOGEN in pediatric patients. F00E487D1E6E496E836A353E7D1C1004 14552
  3. I have a cardiac pacemaker, can I still use the EXOGEN system?

    • It is recommended that your physician advise the patient using EXOGEN◊ Ultrasound Bone Healing System or other persons in close proximity during treatment to be evaluated by the attending cardiologist or physician before starting treatment. The EXOGEN◊ ultrasound device emits a small amount of electromagnetic interference (EMI) primarily through the coiled cord (no EMI is emitted from the actual transducer). The pacemaker manufacturer is responsible to ensure that their device is not susceptible to EMI. The EXOGEN◊ ultrasound device has been tested to ensure that it complies with the medical standard for EMI emissions. It is recommended that the cord not be draped over the location of the pacemaker during treatment with EXOGEN◊.

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    4. bdrArndTable I have a cardiac pacemaker, can I still use the EXOGEN system? It is recommended that your physician advise the patient using EXOGEN◊ Ultrasound Bone Healing System or other persons in close proximity during treatment to be evaluated by the attending cardiologist or physician before starting treatment. The EXOGEN◊ ultrasound device emits a small amount of electromagnetic interference (EMI) primarily through the coiled cord (no EMI is emitted from the actual transducer). The pacemaker manufacturer is responsible to ensure that their device is not susceptible to EMI. The EXOGEN◊ ultrasound device has been tested to ensure that it complies with the medical standard for EMI emissions. It is recommended that the cord not be draped over the location of the pacemaker during treatment with EXOGEN◊. 45B04FA2D76845BE8A9367EF91189135 14554
  4. Can the EXOGEN device work through clothing?

    • No. Ultrasound cannot travel through air and thus requires a coupling gel (provided with the unit). Skin contact and gel is required with use of the EXOGEN system. If you have additional questions about using the EXOGEN device, please contact the Clinical Therapies service center, 1-800-836-4080, option #2.

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    5. bdrArndTable Can the EXOGEN device work through clothing? No. Ultrasound cannot travel through air and thus requires a coupling gel (provided with the unit). Skin contact and gel is required with use of the EXOGEN system. If you have additional questions about using the EXOGEN device, please contact the Clinical Therapies service center, 1-800-836-4080, option #2. 7A5F8753768F44768B386878942EAC09 14555
  5. When should I stop using my EXOGEN unit?

    • You should use your EXOGEN device until the fracture has healed, as determined by your physician.

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    6. bdrArndTable When should I stop using my EXOGEN unit? You should use your EXOGEN device until the fracture has healed, as determined by your physician. BF818B4B91334E81AFBD82961B8B3A44 14556
  6. Does the transducer have to be over the fracture site?

    • Yes, placement is important when using the EXOGEN device so the transducer head should be placed over the fracture site or as instructed by your physician.  Please contact your physician or EXOGEN specialist with any questions regarding placement.

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    7. bdrArndTable Does the transducer have to be over the fracture site?

    Yes, placement is important when using the EXOGEN device so the transducer head should be placed over the fracture site or as instructed by your physician.  Please contact your physician or EXOGEN specialist with any questions regarding placement.
     84616C5910EE43D5B7C2EC742E0522D1 15400
  7. How does the EXOGEN device need to be stored in regards to temperature?

    • Always store your EXOGEN device at room temperature.  It should not be too cold or too hot (32 -122° F with best operating temperature between 50-104° F). It is recommended that you store the device in the black tote provided with your unit.

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    8. bdrArndTable How does the EXOGEN device need to be stored in regards to temperature? Always store your EXOGEN device at room temperature.  It should not be too cold or too hot (32 -122° F with best operating temperature between 50-104° F). It is recommended that you store the device in the black tote provided with your unit. C282666B192744FF9B960E1557C21209 14558
  8. How do you know that the EXOGEN device is actually working?

    • The unit is functioning properly if the numbers are counting down. If at any time the device stops functioning properly, an attention signal Attention Signal will appear on the screen. You will not hear or feel anything during actual treatment with EXOGEN. If you have additional questions about using the EXOGEN device, please contact the Clinical Therapies service center, 1-800-836-4080, option #2.

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    9. bdrArndTable How do you know that the EXOGEN device is actually working? The unit is functioning properly if the numbers are counting down. If at any time the device stops functioning properly, an attention signal Attention Signal will appear on the screen. You will not hear or feel anything during actual treatment with EXOGEN. If you have additional questions about using the EXOGEN device, please contact the Clinical Therapies service center, 1-800-836-4080, option #2. 9E4085EA100D4B5EA118A4A0BDFDCAB2 14559
  9. How long does the battery last? Can I change the battery myself?

    • The EXOGEN device is powered by a non-replaceable, non-rechargeable lithium battery pack with that delivers a minimum of 150 treatments of 20 minutes each. Most devices last much longer than 150 treatments. If your EXOGEN device requires a battery service before your fracture is healed, please contact the Clinical Therapies service center at 1-800-836-4080, option #2.

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    10. bdrArndTable How long does the battery last? Can I change the battery myself? The EXOGEN device is powered by a non-replaceable, non-rechargeable lithium battery pack with that delivers a minimum of 150 treatments of 20 minutes each. Most devices last much longer than 150 treatments. If your EXOGEN device requires a battery service before your fracture is healed, please contact the Clinical Therapies service center at 1-800-836-4080, option #2. 13C595ADD3B145419C0F97071CC03206 14560
  10. Can I travel with my EXOGEN unit on an airplane?

    • Yes, the device is safe for air travel. It can go through X-ray security without harm to the device. Due to FAA safety regulations regarding liquids and gels, the coupling gel will have to be packed into a checked piece of luggage because it exceeds the allowable 3 ounces. You may consider purchasing an empty plastic container that is 3 ounces or less and pump some gel into it in order to conduct treatment while away from home. It is recommended that you carry the Instructions for Use pamphlet provided with the unit in order to explain to airport security that it is a medical device prescribed by a medical professional.

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    11. bdrArndTable Can I travel with my EXOGEN unit on an airplane? Yes, the device is safe for air travel. It can go through X-ray security without harm to the device. Due to FAA safety regulations regarding liquids and gels, the coupling gel will have to be packed into a checked piece of luggage because it exceeds the allowable 3 ounces. You may consider purchasing an empty plastic container that is 3 ounces or less and pump some gel into it in order to conduct treatment while away from home. It is recommended that you carry the Instructions for Use pamphlet provided with the unit in order to explain to airport security that it is a medical device prescribed by a medical professional. 1ED772B75E3641668445DE655AEE7697 14561
  11. What do I do when I am done with my EXOGEN device?

    • The EXOGEN device is a federally regulated device for use only by the patient to whom it is prescribed, and is therefore yours to keep once your treatment is complete. If at the completion of treatment you would like to ship the device back to Smith & Nephew, Inc. for proper disposal, we will dispose of it in an environmentally responsible manner on your behalf. Contact the Clinical Therapies service center for shipping information 1-800-836-4080, option #2.

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    12. bdrArndTable What do I do when I am done with my EXOGEN device? The EXOGEN device is a federally regulated device for use only by the patient to whom it is prescribed, and is therefore yours to keep once your treatment is complete. If at the completion of treatment you would like to ship the device back to Smith & Nephew, Inc. for proper disposal, we will dispose of it in an environmentally responsible manner on your behalf. Contact the Clinical Therapies service center for shipping information 1-800-836-4080, option #2. EB63FDFD8B264272BD9758F95994B4A6 14562
  12. I think something is wrong with my EXOGEN device. What do I do?

    • First consult your User manual for common troubleshooting (p. 16-17). If you need additional help, contact the Clinical Therapies service center at 1-800-836-4080, option #2.

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    13. bdrArndTable I think something is wrong with my EXOGEN device. What do I do? First consult your User manual for common troubleshooting (p. 16-17). If you need additional help, contact the Clinical Therapies service center at 1-800-836-4080, option #2. F8CC18BFC4BE46F8B54AEF922F3FAC5D 14563