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FAQ's

FAQ's

1
What card options are available?
- Answer:
  
  Total knee replacement in cobalt chrome or OXINIUM^◊ Oxidized Zirconium, and total hip replacement in cobalt chrome, OXINIUM^◊ Oxidized Zirconium and ceramic. Both joints are also available as minimally invasive. Additionally, there are two ACCURIS^◊ Uni Knee cards (cobalt chrome and OXINIUM^◊ Oxidized Zirconium). Currently, there are twelve card options. View card options.
  
  View card options.
  
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2
How much does each card cost?
- Answer:
  
  All cards are provided for free.
  
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3
Are these the only cards available?
- Answer:
  
  These are the only available cards at this time. As Smith & Nephew launches new joint replacement technologies, new technology-specific cards will be added to the service.
  
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4
How do I sign up for this service?
- Answer:
  
  Go to the Sign Up Link on the left hand side of this page and download the User Sign Up Form and the Clinic Authorization Form. Within a few days after sending them in, you will receive your new password and can begin using the service.
  
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5
How long does it take to get the cards after ordering?
- Answer:
  
  Patient ID Cards will be run every ten to fourteen days and shipped to you via the United States Postal Service.
  
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6
What if some of the doctors in this clinic don’t use Smith & Nephew joints?
- Answer:
  
  They are welcome to use the cards as well, but all cards do feature the Smith & Nephew logo and mention our proprietary joint replacement technology.
  
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7
Is this HIPAA compliant?
- Answer:
  
  Yes. In addition to having each patient sign an authorization form for your records, we have taken federally mandated steps to ensure the privacy and safety of all data gathered during the creation of these cards.
  
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8
How do I order patient authorization forms?
- Answer:
  
  Smith & Nephew provides a digital form you may wish to print and keep on file for each patient. You can download the Patient Authorization Form here.
  
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9
How can I change my password?
- Answer:
  
  Once logged in, you can change your password to something that you can easily remember. Simply choose “Your Profile” in the top menu bar. You will be taken to a page where you can update your personal information. Now choose “Change your password.” Here, you are prompted to enter your current password and make up a new one.
  
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10
What if I forgot my password?
- Answer:
  
  Go to the online tool, and click on “Support” from the top menu. Enter your first name, last name and your email address. Click “Next.” On this page, fill in the first box with “I forgot my password.” In the second box, request a new password. A new password will be sent to you via email shortly.
  
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11
If I have a question about this program, who can I contact?
- Answer:
  
  Email your question and contact information to PatientIDcards@smith-nephew.com
  
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