Maintenance and Service

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Maintenance and Service

New Biomedical Training Class

Smith & Nephew’s Biomedical Training Classes are designed for Biomedical Technicians, Clinical Engineers or anyone seeking to improve their technical maintenance skills on Smith & Nephew endoscopic equipment.

Click here for additional information and registration details.

Why AGILE-CARE Instrument Services?

Quality: As an FDA-inspected, ISO 9001-certified manufacturer, only Smith & Nephew has the proprietary parts and knowledge to maintain your equipment's original factory specifications.

Performance: Smith & Nephew has over 30 years of service experience, processing over 60,000 equipment repairs and 50,000 technical support calls per year. 98% of issues are resolved within 24 hours.

Life Cycle Savings: Unauthorized third party repairs can jeopardize your equipment performance and shorten its useful life, costing you more money in the long run.

PracticeManagement_Maintainence&Service_AGILE-CAREInstrumentService

AGILE-CARE Onsite Services

Factory-trained Smith & Nephew technicians provide maintenance and value-added services at your facility for your Endoscopy and Digital OR equipment.

Dedicated Plan

For facilities that require immediate issue resolution to maximize equipment utilization and OR uptime.

Full-time factory-trained technicians at your facility
Immediate troubleshooting, preventive maintenance and staff training
Can be combined with a Factory Service Replacement Plan

Standard Plan†

For facilities that require immediate issue resolution to maximize equipment utilization and OR uptime.

Local service technicians provide service and parts replacement
Quarterly, comprehensive preventive maintenance
Fixed annual price includes parts, labor and travel

Preventive Plan†

For facilities that want quarterly PM's preformed by factory-trained technicians.

Helps prevent equipment failures and reduces life cycle repair costs
Can be combined with the Factory Service Replacement Plan
Fixed annual price includes labor, travel and limited parts

Per-Incident†

For facilities that prefer the flexibility of "pay as you go" parts and labor.

Available for troubleshooting, same-day replacements and preventive maintenance

†Check with your sales representative for local availability

AGILE-CARE Factory Services

Smith & Nephew expertly services your equipment at FDA-inspected, ISO 9001-certified facilities.

Replacement Plan
The convenience and predictability of a service agreement.

One purchase order covers use-related damage for 1 to 4 years
Like-new replacement product is sent to your facility within 24 hours‡
Maintenance costs are capped for duration of the agreement
Monthly or quarterly payment options facilitate cash flow

Service Exchange

Fast service and the flexibility of "pay as you go."
One call to Smith & Nephew and a like-new replacement product is sent to your facility in less than 24 hours‡
Maintenance costs are capped for duration of the agreement
Monthly or quarterly payment options facilitate cash flow

SCOPEASSURED
For scopes only.

Tiered repair and price levels, ideal for scopes with minor damage
24-hour replacement‡

Repair
For customized or older instruments not available for service exchange.

Smith & Nephew expertly quotes, repairs and returns your equipment typically within 72 hours of your quote approval
Price varies according to repair requirements call our customer service.

†Check with your sales representative for local availability.
‡24-hour factory replacements are available Monday through Friday when requested before 4 p.m. EST.

How Can AGILE-CARE Help Your Team?

OR Management
"Help my department run efficiently"

AGILE-CARE resolves issues in 24 hours or less, maximizing OR uptime and minimizing staff rescheduling.
AGILE-CARE minimizes administrative complexity, providing one number to call and blanket purchase orders for all your OR support needs.

Materials and Purchasing Management
"Help me save money"

AGILE-CARE plans lock in prices and cap costs, eliminating surprises and facilitating budgeting
AGILE-CARE OEM-quality repairs extend the useful life of equipment, minimizing repeat repairs and saving long-term costs.

Surgeons
"Help me improve my clinical performance"

AGILE-CARE keeps equipment in like-new condition, delivering clearer images and sharper instruments and helping you deliver better patient care.
AGILE-CARE resolves issues in 24 hours or less, helping maintain procedure schedules.

Digital OR and Surgery Center Owners
"Help me increase my ROI"

AGILE-CARE trains your staff and resolves issues in 24 hours or less, maximizing your equipment utilization and revenue.
AGILE-CARE service provides one point of contact for wall-to-wall service for your Endoscopy and AV equipment.

Biomedical Engineering
"Help me technically support my hospital"

AGILE-CARE's technical phone staff works with you to quickly resolve issues.
AGILE-CARE maintains your equipment according to FDA regulatory requirements.
AGILE-CARE can provide technical training to keep your skills current.

Warranty vs. AGILE-CARE

Equipment Warranty only covers manufacturing defects.
Smith & Nephew AGILE-CARE Instrument Services provide:

Protection from use-related damage during and after warranty
Value-add programs such as resident technicians, preventive maintenance and training

For more information on AGILE-CARE Instrument Services, call our customer services department at 1-800-343-5717 or contact your local Smith & Nephew sales representative.