The Smith & Nephew mission is to provide solutions that enable better patient outcomes. And because of you, we are able to accomplish that mission; through products and techniques that deliver answers for debilitating injuries and disease.  That's a mission we can all feel good about, and one that makes me especially proud to be part of Smith & Nephew and associated with a great industry.

For those attending the AAOS, we will be showcasing several exciting products (also highlighted in this newsletter) that reinforce our belief that being customer led drives innovation. In fact, all of these product offerings have been in direct response to voice-of-customer or collaboration.

Our commitment to being customer led is not limited to just medical devices and techniques.  In 2010, we will open our new, state-of-the-art Surgical Skills Centre in York, UK.  When completed in April, it will be a world class education hub that will put our strengths on full display alongside the University of York in York Science Park.

The success of our company is measured by our success in helping you achieve better patient outcomes.  With a singular focus on delighting our customers, and a unique way of doing business (see ENDOBUTTON◊ INDICATOR Selection Device article), you have my pledge that we will continue to respond rapidly and effectively to meet your surgical needs.

As always, please let us know how we’re doing by using the “Contact Us” button in the upper right hand corner of the email or feel free to contact me directly at +1-978-749-1010.

Best regards,

Mike Frazzette
President
Smith & Nephew Endoscopy